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When will my timecards be in my employee portal?

Keep in mind that payroll has to manually pull the information from Absence Management and upload it to your portal. It typically takes UP TO 48 hours for your timecard to be in your portal. Some days it is in there faster than other days, however, it will always be in there by the weekend for you to submit your timecard. Please be patient. If your timecard is not in there by the weekend, call us immediately so that we can investigate in a timely manner.

How do I change my region?

In order to change your region, you must notify one of us on the ECC team.  Please keep in mind that our regions are not perfectly divided, therefore you may see assignments in cities that you are not interested in. You can always reject the jobs you are not interested in.

What is the same day cancellation policy (this includes last minute cancellations the day before, after the ECC department is closed)?

You must call in by 6:15 am to speak directly with an ECC staff member. Emails and voicemails are unacceptable forms of communication. We have this policy in place because we must act quickly to find a sub to replace you and notify the centers immediately. If you are calling to cancel the day before an assignment when ECC is closed, do not leave a voicemail.  Please call back in the morning between 6:00-6:15 am.

What happens if I forget my flash drive?

Let us know immediately and we can send the information to the center. Prior to your first assignment, you will also receive an email with your credentials. This email MUST be kept somewhere accessible in case you need to access it or forget your credentials.  It is your responsibility to have your current credentials uploaded onto your flash drive.

Why aren’t I seeing assignments near me?

While some centers create assignments in advance for scheduled vacations/maternity leave, others are created on a last minute basis. If you aren’t seeing anything close to you, check the day before or in the morning.

What should I wear to my assignments?

You should dress comfortably and “business casual” until you know the dress code of a center. It’s better to be overdressed than underdressed. Comfortable black pants and a nice top with comfortable shoes is a great place to start. You should always dress prepared to go outside, weather permitting. Make sure to bring winter boots, hats, boots etc.  

What are the hours for the ECC department?

Although the hours for the company are 6:00 am to 6:00 pm, the hours of our ECC/Early childcare department are 6:00am- 4:30pm Monday – Thursday and 6:00am-4:00pm on Friday. If you are calling after 4:00 pm, it’s best to reach out to us the following morning.

Will I always be in the same classroom as stated in my Absence Management assignment?

No, please be prepared to float around the center. As a substitute the center will utilize you all around the center. This means you may be floating to and from Infant, Toddler, Preschool or School Age rooms.