Home | Absence Management (Aesop) Automated System Questions (Substitutes)

How do I log in? 

  • Your Absence Management (Aesop) login allows you to search for open positions and manage your calendar. Your Login ID for Absence Management is your ten digit phone number with no punctuation or spacing. If you are set up with a single district on Absence Management, your PIN is a 4 or 5 digit number as assigned by Teachers On Call. If you are set up with multiple school districts on Absence Management, your pin is a 6 digit number (created by Teachers On Call) that allows you access to all districts at once.  As Absence Management is upgrading security across some of their district platforms, you will receive an email from frontlineed.com with directions to create a user name and password.  You will want to utilize that username and password to log into the online Absence Management system.  However, your Login ID and Pin number will still be used to access the robotic phone system.  If you forget the username and password you created, please follow the "Can't access account" link on the login screen as Teachers On Call does not have access to that information.

Can I accept a half day assignment?

Absolutely! Our schools and districts require substitute coverage in both half day and full day increments. We are happy to accommodate your schedule whenever possible. You may also block out half days on your schedule in Absence Management using the non-work day feature to reflect your availability.

How do I add another school or district to my preference list?

If you would like to start seeing opportunities at another Teachers On Call school district, just let us know. We can walk you through important information including qualifications and pay, and update your account. Not sure which districts are working with Teachers On Call?  Simply give our office a call at 800-713-4439 and speak with our Substitute Services Team.  We can let you know what districts are available in your area!

If you would like to adjust your individual school "Preferences" within your current districts, please do so under the preferences tab on your Absence Managment homepage. Click on the preferences tab, then, from the menu on the left side, select schools, and use the boxes provided to edit your school "Preferences."

Can a teacher just assign me to an open position?

While this permission varies slightly by school/district, a teacher requesting you as a substitute should be able to assign you directly to their position after you’ve agreed to work, (as long as you are qualified). Of course, if a teacher does not have access to this function, or isn’t sure how it works, they may contact Teacher On Call at any time for assistance. The ‘Create Absence and Assign Sub’ feature can be helpful, but if you notice that you’ve been assigned to a position that you did not agree to work, please notify TOC immediately.

Why can’t I see jobs?

There are a variety of reasons why you may not see open positions in Absence Management. The most common is that there are simply no jobs posted on the system. If you have any questions or concerns about available positions, please contact a member of the TOC Substitute Services Team.

How do I get on teacher and school preference lists?

Substitutes listed as "preferred substitutes" by schools and employees have the first access to available positions. Best practices for substitutes who want to be included on preferred lists include: introducing yourself to administration and building staff, helping out during prep and other downtimes during your assignments, and leaving detailed notes for the absent staff  member. If a teacher would like to add you to their preferred list, but requires assistance, please refer them to Teachers On Call.

How can I stop calls in the morning?

Morning calls are a reality of working as an on-call substitute, as many of our assignments come up last minute. If you’d prefer not to receive morning calls, you are able to turn off your automated calling through the Absence Management system. This step will eliminate the robotic phone calls only; this does not affect personal calls generated from our office. If you are unavailable for positions, please create a non-work day. The non-work day designation ensures that our staff will not personally contact you for work. This is the only option to avoid receiving personal calls from our office. Please help us to honor your calling preferences by using Absence Management system features correctly – we’re here to help with any questions or concerns.

Why am I receiving calls about available positions and told to press "1"?

We at Teachers On Call are hard at work trying to notify our available substitute staff about positions they can work.  In lieu of personally calling each of our available substitutes, we send a single phone call to all of our available substitutes in a region where a position is available online for you to accept.  We send this phone call out once the night before and once the morning of the available assignments, not for anything further in advance.  With this phone call, you will be connected to a member of our Substitute Services Team who will be able to let you know about all positions currently available for you.  All positions posted are first-come, first-serve, so in the unfortunate event that there is no longer a position available for you, let our staff know that you would like to work a position.  We will work on your behalf to inform you of any positions that become available, as long as you are showing available in the Absence Management system.  As this would count as a personal phone call from our office, the only way to avoid these calls would be to update your availability online by logging a "Non Work Day".  

What is a system generated non-work day?

The Absence Managment system can automatically create a non-work day for you if you remove yourself from an assignment near the start time. The actual timeframe during which this happens is district specific, and a TOC Staffing Coordinator can outline this for you in more detail if you have questions. The system generated non-work days can be removed if you are available for work, but they must be removed by a TOC staff member.

What if I need to cancel an assignment?

We do ask that you take your schedule, the posted times, the school location, the position title, etc. into consideration when accepting an assignment, ensuring you can commit to the positions.  However, we do understand that there may be circumstances that arise where you may need to cancel an assignment.  If it is more that 12 hours in advance and a single day assignment, you can do so on Absence Management by logging in and selecting the "Scheduled Jobs" tab.  There will be a red button you can select that will remove you from the position.  After cancelling an assignment, please log a "Non Work Day", letting us know that you are no longer available.  If it is less than  12 hours, you are not able to cancel online or it is part of a multiple day assignment, call our office at 800-713-4439 and speak with our Substitute Services Team.  They will be able to remove you from the position.  A minimum of 1 hour's notice is required for all cancellations.  If it is outside of business hours, we do have a voicemail system set up specifically for cancellations.  Leave us a detailed message and we will take care of it!  As a note, if you need to communicate with our staff to cancel a position, please DO NOT send an email as we are unable to process emailed requests due to the high volume of calls we receive in the morning.  As cancellations are your responsibility, we want to ensure that we are able to accomodate the need as quickly as possible.